Last updated: May 18, 2025
Welcome to Sapovnela . Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [sapovnelastays.com] , and when you interact with our services.
If you do not agree with the terms of this Privacy Policy, please do not access the Site.
1. Information We Collect
1.1 Information You Provide to Us
- Personal Information: name, email address, postal address, phone number, and any other information you voluntarily provide when you fill out forms, sign up for newsletters, or contact us.
- Account Credentials: username and password when you create an account.
- Payment Information: credit/debit card details or other payment information when you make purchases. We process payments through secure, compliant payment processors and do not store full card details.
1.2 Information Collected Automatically
- Usage Data: IP address, browser type, device identifiers, referring pages, pages visited, time spent on pages, links clicked, and other diagnostic data collected via cookies, log files, and similar technologies.
- Location Information: approximate location derived from your IP address.
1.3 Information from Third Parties
- Social Media: profile information if you choose to register or log in via social media platforms.
- Analytics Providers: aggregate analytics data from services such as Google Analytics.
2. How We Use Your Information
We use the information we collect to:
- Operate and Maintain the Site
- Process Transactions and Fulfil Orders
- Respond to Inquiries and Provide Customer Support
- Send Administrative Information (e.g., confirmations, invoices, technical notices)
- Send Marketing Communications you have opted into
- Improve and Personalise the Site and user experience
- Monitor and Analyse usage and trends to enhance Site performance
- Detect, Prevent, and Address technical issues and security threats
- Comply with Legal Obligations and enforce our terms
3. Legal Bases for Processing (EEA Users)
If you are in the European Economic Area, we process your personal information under the following legal bases:
- Consent
- Contractual Necessity
- Legitimate Interests
- Compliance with Legal Obligations
4. Sharing Your Information
We do not sell or rent your personal information. We may share it with:
- Service Providers who perform services on our behalf (e.g., hosting, payment processing, analytics)
- Business Partners to offer you certain products, services or promotions
- Affiliates within our corporate group
- Legal Authorities when required to comply with law or protect our rights
- Successors in the event of a merger, acquisition, or sale of all or a portion of our assets
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to collect usage data, remember preferences, and improve our Site. You can control cookie settings in your browser.
6. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
7. Data Security
We implement administrative, technical, and physical safeguards to protect your information. However, no internet transmission or storage system is guaranteed to be 100% secure.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, update, or delete your personal information
- Object to or restrict our processing of your information
- Withdraw consent at any time (this will not affect the lawfulness of processing before withdrawal)
- Data portability
- Lodge a complaint with a supervisory authority
To exercise your rights, contact us at info@sapovnelastays.com.
9. Children’s Privacy
Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
10. International Transfers
Your information may be transferred to and maintained on servers located outside your jurisdiction. We take steps to ensure adequate safeguards are in place.
11. Third‑Party Links
Our Site may contain links to third‑party websites. We are not responsible for the privacy practices of those sites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes are effective when posted on this page with a revised “Last updated” date.
13. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Sapovnela Privacy Team Email: info@sapovnelastays.com Address: Thodupuzha
Thank you for trusting Sapovnela with your information.